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Here at Luna & Sol, we’re not about the small T&C’s that nobody can understand. We want to achieve high quality products and customer service, and to make it clear and easy for you to work with us.

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QUALITY ASSURANCE

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We aim to pay attention to all details; from designing to printing & assembly. If you’re not happy with our services or products, please let us know as soon as you receive the order, and we will try to find a workable solution. 

We’re happy to replace the invitations if there are printing errors such as faulty paper or unclear print/damages caused by us that was not seen before dispatching the goods to you.

If you change your mind or see printing errors such as spelling blunders and other mistakes that was not discussed before your final artwork approval, then we cannot hold accountability for these errors. However, we will try to help replace the effected stationery with an agreed discount.

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PROOF READING & FINAL APPROVALS

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Proof: A final design proof will be shown for approval & sign off before bulk production and assembly. Please double check this proof thoroughly for all details and spelling. Once the design is in production then we cannot make further changes and will not be responsible for the errors.

Note: The colour on all digital screens may differ slightly from the finished colour print outs.

SEMI-CUSTOM DESIGNS

The semi-custom collections are fully editable. We can adapt the current design to match your needs, colour requirements and even swap the paper to give it a new look. 

However, if complex format changes are needed to the existing design, then we will need to charge bespoke hourly rates. This may vary from project to project so we will advise at the time of quoting.

HOURLY RATES: BESPOKE DESIGN & DEVELOPMENT BREAKDOWN

 

1. Research Development, Design and Drafting is charged at £50 per hour

2. The average timing for a bespoke project is 4-5 hours

3. Research Development: We will work with the provided brief and complete further research if necessary to accommodate your design/ theme requests

4. Design: Once the research is done and the design theme is clear, we will create various designs to choose from based on the brief. You will be able to choose one of these designs for further development and drafting.

5. Drafting: We will make changes to your requests and preferences from the chosen design. This stage may be as short or as long depending on how fast you can make decisions. 

6. We will communicate and update the time used at each stage of design and drafting. You will have accurate updates on the process at all times.

7. If you have changed your mind on the initial brief and further alteration to the design/theme is required, then additional design hours will be applied accordingly

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QUOTES & DEPOSITS

We will provide a clear breakdown of each costs including

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a) Estimate Design Hour costs: We will quote the minimum that we think and if further hours are needed then this will be recalculated in the final invoice

b) Material and Printing costs: This will be dependent on the quantities and material chosen

c) Postage: This is dependent on where you are based

 

The initial invoice will be presented to summarise the above points. A 50% deposit will need to be made before any Research Development, Design and Drafting is done. 

The remaining balance of the invoice will need to be paid once the final artwork is signed off. The order will not be dispatched without the final payment. The remaining balance value may change from the initial invoice if changes are made to the quantity of design hours, quantity of stationery and/or changes to the brief. 

Change of mind:
If you have made the deposit payment but we haven’t commenced Research Development, Design and Drafting, then the deposit can be refunded.

If you have made the deposit payment and we have begun Research Development, Design and Drafting, then the deposit is not refundable. 

PAYMENTS

All payments are to be made online following the instructions on the invoice as prompted. 

For UK orders paid in GBP:
Please make the payment to: Luna and Sol Co Design 

For International orders paid in GBP:
Please make the payment to: Luna and Sol Co Design 
 
For all orders on ETSY or Not On The High Street, please follow the instructions on these websites. 
For all pop up stalls, we will have a card reader present for payment.

We do not accept cash and cheques as payment.

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PAPER SAMPLE PACKS

Our paper sample packs are available for purchase by contacting us or purchasing directly from our ETSY shop. This pack includes swatches of The Staples, The Specialties and The Star materials. 

Postage fee is separate and will be applied. We will dispatch via Royal Mail 

PROTOTYPES

We do not offer prototypes of your personalised design. Please order our paper sample pack or any of the semi-custom collection samples to understand the materials and printing. Your design will be shown in a high-resolution presentation in order to help you to visualise the final print result. 

ENVELOPES

We source a variety of envelopes from many suppliers. We will recommend the best envelope to match back to your design. If you require specific envelopes, please let us know and we can source this and help you to assemble. 

We offer envelope lining design and printing. Speak to us for more information 

We also offer bespoke hand made envelopes made from real pressed-flower paper. This comes in C6 size (to fit A6 formats) or Square size (to fit 105mm x 105mm formats). Please refer to ‘Complete the look’ section under each design collections. 

TIMING GUIDE

For guidance this would be around 2-3 weeks which will include time for design and drafting. The printing & assembling process can take up to 5-10 days depending on the quantity. For urgent orders, we can request our print house to prioritize your order with a minimal surcharge.

Semi-custom: 1-2 weeks estimate

 
Bespoke: 2-3 weeks estimate

We can’t take responsibility for the postage transit times. Please plan early and order your stationery in advance before the big day.

DELIVERY OPTIONS & PRICES

UK Mainland shipping:
Postage fees for standard orders are £10.50 to Mainland UK using Royal Mail.
Postage fees for large format orders such as signage and boards are £15.00 to Mainland UK using Parcel Force

International shipping:
We have used various services such as DPD, UPS and FEDEX. We will provide quotes and transit estimates based on your location and requirements. 

TESTIMONIAL & SOCIAL MEDIA REQUESTS

We are a small independent business and would like to ask you a favour! We need all the love and free word of mouth sharing as we can get.

With every product designed and made, we would like to publish your designs online on our website and social media pages with your consent. This will be under the story #RealWeddings header and tags. We also welcome professional snaps from your wedding day that you have taken to show off the stationery of the day.

If you are happy and satisfied with our products and services, please do leave a comment or feedback on our Google or Etsy page. We would thank you a million.

NEWSLETTER SUBSCRIPTION

Refer to the data rules

 

HOLIDAY PERIOD

We will not take in new orders between mid December to early January. Please ensure to place all orders before this time and allow yourself ample of time in the lead up to the big day.
Timing will change each year – let’s have a chat